Shipping policy

Last Updated: July 16, 2026

Thank you for shopping with The Super. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

* Orders are processed within 1–2 business days after payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During sales, festive seasons, or periods of high demand, processing times may be slightly longer.

Once your order has been processed, it will be handed over to our shipping partner for delivery.

2. Shipping Methods Available

We partner with reliable courier and logistics providers to ensure safe and timely delivery.

Available shipping options may include:

* Standard Shipping
* Express Shipping (where available)
* Cash on Delivery (COD), if offered for eligible locations and products

The available shipping methods will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are:

* Metro Cities: 2–5 business days
* Other Cities and Towns: 4–7 business days
* Remote or Rural Areas: 5–10 business days

These are estimated delivery times and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

* Delivery location
* Order value
* Product weight or dimensions
* Selected shipping method

From time to time, we may offer free shipping on eligible orders or promotional campaigns. Any such offers will be clearly displayed on our website.

5. Tracking Your Order

Once your order has been shipped, you will receive:

* A shipping confirmation email and/or SMS (where applicable)
* Your tracking number
* A tracking link to monitor your shipment’s progress

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

* Severe weather conditions
* Public holidays
* Natural disasters
* Courier or transportation disruptions
* Incorrect or incomplete shipping information provided by the customer

If your package appears delayed or is marked as delivered but has not been received, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

* Delivery may be delayed or unsuccessful.
* Additional shipping charges may apply if the package must be re-shipped.
* We are not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you need to update your shipping address before your order has been dispatched.

8. International Shipping

At present, [Your Store Name] does not offer international shipping.

If we begin shipping internationally in the future, available countries, shipping charges, estimated delivery times, customs duties, taxes, and import responsibilities will be updated in this policy.

9. Damaged or Missing Packages

If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery and include:

* Your order number
* Clear photographs of the package and products (if applicable)
* A brief description of the issue

We will review your request and work to provide an appropriate resolution in accordance with our Return and Refund Policy.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: The Super
Email: thesuperstore.khari@gmail.com

Our customer support team will be happy to assist you.