Refund policy
Last Updated: July 16, 2026
At The Super, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.
1. Return Eligibility
You may request a return if the following conditions are met:
* The return request is submitted within the eligible return period.
* The product is unused, unworn, unwashed, and in its original condition.
* All original packaging, tags, accessories, manuals, and invoices are included.
* The product is not listed as a non-returnable item.
We reserve the right to decline returns that do not meet these conditions.
2. Return Timeframe
Returns must be requested within 7 days of receiving your order unless a different return period is specified on the product page.
Requests submitted after the eligible return period may not be accepted.
3. Refund Process
Once your returned item is received and inspected:
* We will notify you of the approval or rejection of your refund.
* If approved, your refund will be processed to the original payment method whenever possible.
* For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method after verification.
Refunds are issued only after the returned product passes our inspection.
4. Refund Timing
After a refund is approved:
* Refunds to prepaid payment methods are generally processed within 5–10 business days.
* Bank processing times may vary depending on your payment provider.
* COD refunds may require additional verification and may take slightly longer.
5. Exchange Options
We offer exchanges for eligible products if:
* The item received is damaged or defective.
* The wrong product was delivered.
* A replacement is available in stock.
If a replacement is unavailable, we may issue a refund or provide another suitable resolution.
6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
* Contact us within 48 hours of delivery.
* Provide your order number.
* Share clear photographs or videos showing the issue and the product packaging.
After reviewing your request, we will arrange an appropriate replacement, refund, or other resolution, depending on the circumstances.
7. Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return:
* Personalized or custom-made products
* Gift cards
* Digital products or downloadable content
* Perishable goods
* Personal care, hygiene, or beauty products that have been opened or used
* Products marked as “Final Sale” or “Non-Returnable” on the product page
8. Return Shipping Costs
* If the return is due to our error (such as receiving a damaged, defective, or incorrect product), we will bear the return shipping cost.
* If the return is due to a change of mind or any reason not caused by our error, the customer may be responsible for the return shipping charges, unless otherwise stated.
* We recommend using a trackable shipping service when returning products, as we are not responsible for returns lost in transit.
9. Cancellations
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process, if eligible.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Store Name: The Super
Email: thesuperstore.khari@gmail.com
Our customer support team will be happy to assist you and will work to resolve your concerns as quickly as possible.